ATM installation
We look at the site first, then bring the machine, mount it, connect it, load it and test it. Most installs are taking cash the same day they start.
For your business
ATM servicing, repair and installation on one number
Whether we placed the machine or you bought it yourself, our technicians handle the install, the service calls and the parts.
PlacementFree
Placement states27 states
Support24/7
Service and repair
ATM service for machines we placed and machines you own
Envision ATM installs, services and repairs ATMs for businesses in our service areas, whether we placed the machine or you bought it yourself. Our own technicians are based in metro Detroit, and support runs 24 hours a day, every day.
Nearly every ATM failure comes down to four parts: the card reader, the cash dispenser, the printer and the connection. We keep the common replacement parts in stock, handle most programming and troubleshooting remotely, and send a technician when the fix needs hands on the machine. Inside our service areas we are usually on site within about an hour.
ATM repairs
Card readers, cash dispensers, printers and connectivity — the four things that account for nearly every ATM failure. We stock the common failure parts so a machine gets fixed instead of sitting dark waiting on a shipment.
Programming, on site
A technician configures the machine in person: software, network, transaction settings, surcharge and the bank connection, set up to pass compliance the first time.
Programming, remote
Software updates, configuration changes and most troubleshooting are done remotely, without waiting for a truck. Faster for you and cheaper than a site visit.
Bill jams and service calls
Jammed dispensers and stuck card readers are the most common call we get and usually the quickest to clear. Call it in and we route a technician.
Emergency calls
A machine down on a Friday night is a machine not earning. Emergency dispatch runs 24/7, separately from the regular service queue.
Long-term servicing and management
Scheduled maintenance, monitoring, cash handling, software updates and support under one agreement, so nobody has to remember to book the next service.
The machines
The machines we place
We place and service Nautilus Hyosung hardware. Which model goes in depends on your floor space and how much cash the location is likely to move — we will tell you which one fits when we look at the site.
Hyosung Halo II
A compact, low-profile machine that suits a counter-side or entryway spot. This is the unit in most of the installation photos on this site.
Nautilus Hyosung Force
A taller, full-height unit for locations with the floor space for it. Ask us which model makes sense for your expected volume.
Contracts and turnaround
Service agreements
Month to month
For machines near our service areas. We cover the service calls for as long as you need it and you can stop when you don't.
Annual contracts
Every service call on a machine or cash unit, covered for the year. This is the one larger operators and financial institutions usually want.
What's covered
Full service on any machine you ask us to take on, including whole routes, with parts and equipment handled if they're needed.
Turnaround
Inside our service areas we are usually on site within about an hour. Distance from the nearest technician hub is what moves that number.
Questions
Questions about ATM service and repair
Can you service an ATM I bought myself?
Yes. Our technicians install, repair and program machines whether we placed them or you bought them yourself. Machines near our service areas can be covered month to month, or under an annual contract that covers every service call for the year. Emergency dispatch runs 24/7.
What happens if the ATM breaks?
Call us. Support runs 24 hours a day and we stock the common failure parts, so a machine gets repaired rather than sitting dark waiting on a shipment. Inside our service areas we are usually on site within about an hour.
Keep reading
More for business owners
ATM Placement Services
We supply the machine, the cash, the install and the servicing. You supply a few square feet of floor and a power outlet, and you take a share of every withdrawal.
How free ATM placement works →Areas We Service
Free ATM placement with a machine provided runs in 27 states. Vaulting, refilling and processing reach further.
Check our ATM service areas →Credit Card Processing
Your customers pay with cash and with cards. Envision ATM handles the cash side. Credit card processing and point of sale come from EPAY POS, our sister company under Envision Innovations Inc.
See card processing from EPAY POS →Get a free ATM in your business
Send us the address and we'll tell you what that location could realistically earn.